When customers interact with your reps (human or bots), they are interacting with your brand.
A commitment from a rep is a brand promise. You rely on managers and QA to ensure promises are kept, but how do you know for sure? Wouldn't you like to know what's actually being said in in your company's conversations? (Are reps following through on commitments? Adhering to company policies? Taking opportunities to resolve issues on the first call?). Giant Otter uses advanced natural language understanding to tell you exactly what's happening in all of your phone calls and chat messages, at scale.
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