When customers interact with your chatbot, they are interacting with your brand.
Giant Otter is reinventing service delivery at contact centers with chatbots that delight customers in conversations learned from your best reps. Based on 10 years of research originating at MIT, our Conversation Understanding Engine learns the structure and language of your support interactions from examples (call recordings, transcripts, and SOP scripts). This structure provides the context needed to interpret each customer message accurately, and generate the correct response. The result is an experience that feels much more like the care of a human agent than typical, linear "form-fill" bots, so you can divert tickets without risking customer satisfaction. In addition, we integrate human training with machine learning to produce and deploy new bots quickly.
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